Operation of ‘MyConsulLive’ extended to more Embassies and Consular Missions
The pilot operation of MyConsulLive.gov.gr – the platform for remote provision of consular services, via video calls – is entering its third stage. Specifically, the platform’s operation is being extended significantly, to include:
• the Consular Sections of the Embassies of Greece in Brussels, Washington, Paris and Stockholm, and
• the General Consulates of Greece in Adelaide, Chicago, Frankfurt, Hamburg, Melbourne, Montreal, Munich, Stuttgart, Sydney and Tampa.
These Missions are joining the Consular Section of the Embassy of Greece in London, the General Consulates in New York, Toronto, Boston, Istanbul and Düsseldorf, and the Consulate in Perth, where the platform has already been in pilot operation. Gradually, MyConsulLive will be extended to all Consular Missions.
The “MyConsulLive” platform enables Greeks residing abroad to access Consular services remotely, via scheduled video calls with competent consular personnel.
More specifically, the following services are provided through the platform:
• certificate of permanent residency abroad
• certificate of marital status, birth, residency
• copies of or excerpts from registrar acts
• pension eligibility declaration
• applications/reports
The service is provided through gov.gr, under the heading “Citizen and daily life” and the subheading “Remote citizen services.” Interested parties identify themselves using Taxisnet login (user name/password) to confirm their personal data, and identification during the video call is made via presentation of state documents (ID card, passport, etc.).
MyConsulLive.gov.gr was initially launched in pilot form in December 2020. It was developed with the cooperation of Minister of Foreign Affairs Nikos Dendias and Minister of State and Digital Governance Kyriakos Pierrakakis. It was designed by the General Secretariat for Public Administration Information Systems at the Ministry of Digital Governance, modelled on similar digital appointment services provided by Citizen Services Centres (KEP), the Hellenic Manpower Employment Organization (OAED), and the Independent Authority for Public Revenue (IAPR).
MyConsulLive.gov.gr is one of the tools facilitating digitalisation, simplification and streamlining of transactions between Greeks abroad and Consular Missions. Also operating in this context is the AI-powered Digital Assistant (chatbot) at the Consular Section of the Embassy of Greece London and at the Consulate General of Greece in New York, with the prospect of gradual extension to all Consular Missions.
